AI customer support in one tab

The help desk for modern support teams who are growing fast. Get more done — respond faster, delight customers, save time and focus on growing your business.

Get started

Create your account, set up your organization, and verify basic settings to start using initdesk.

Connect your email & inboxes

Add and manage shared inboxes to centralize support emails for one or more products.

initdesk AI

Use initdesk’s AI and the knowledge base to draft replies, summarize tickets, and speed resolution.

Help Center

Learn how to publish articles, organize collections, and configure your Help Center to deflect tickets and help customers self-serve.

Triage & productivity

Faster triage: bulk actions, Waiting Customer tab, keyboard shortcuts, and other time‑saving tools.

Plugins

Connect your initdesk organization to 3rd party apps and your own APIs.

Integrations & notifications

Connect Slack, configure webhooks, and enrich tickets with plugins and external data for better context.

Multilingual & translation

Translate messages, set the app language, and support multilingual customer replies.

Account, billing & plans

Understand pricing, seats, and how to cancel or manage your subscription during beta and at launch.