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  • Setting up webhooks
  • Notifications
  • Using the initdesk MCP Server
  1. Home
  3. Integrations & notifications

Integrations & notifications

Connect Slack, configure webhooks, and enrich tickets with plugins and external data for better context.

Setting up webhooks

Forward ticket events from initdesk to your own HTTPS endpoint—how delivery, retries, events, and payloads work.

Notifications

Learn how to turn on browser and email notifications for new tickets and customer replies, set email delay, and understand who receives each alert

Using the initdesk MCP Server

Connect any MCP-compatible AI client to initdesk to manage tickets, customers, and knowledge base articles in natural language.