⌘ K

Search

Search portal content

AI customer support in one tabAI customer support in one tab
⌘ K

Search

Search portal content

AI customer support in one tabAI customer support in one tab
  • Setting up webhooks
  • API access
  • Using the initdesk MCP Server
  • Notifications
  1. Home
  3. Integrations & notifications

Integrations & notifications

Use the API, MCP server, webhooks, notifications, and service status tools to connect initdesk with your systems.

Setting up webhooks

Forward ticket events from initdesk to your own HTTPS endpoint—how delivery, retries, events, and payloads work.

API access

Use the initdesk API to connect tickets, customers, messages, and Help Center content with internal systems and automations.

Using the initdesk MCP Server

Connect any MCP-compatible AI client to initdesk to manage tickets, customers, and knowledge base articles in natural language.

Notifications

Learn how to turn on browser and email notifications for new tickets and customer replies, set email delay, and understand who receives each alert