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Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
  • API access
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
  • Channels
  • CC addresses, multiple inboxes, and who sees replies
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Custom domain
  • Import your knowledge base
  • Live chat
  • Analytics
Triage & productivity
  • Use initdesk as a Chrome app
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Plugins
  • Connecting Slack notifications
  • Linear Integration
  • BYOD - Bring Your Own Data
Integrations & notifications
  • Notifications
  • Setting up webhooks
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
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Integrations & notifications

Connect Slack, configure webhooks, and enrich tickets with plugins and external data for better context.

Notifications

Learn how to turn on browser and email notifications for new tickets and customer replies, set email delay, and understand who receives each alert

Setting up webhooks

Use webhooks to forward ticket events to other systems—log, integrate, or trigger automations externally.