Setting up webhooks

Webhooks let you push ticket events (new ticket, status change) to other systems. The public site confirms webhooks are available in the Settings panel.

Prerequisites

• URL endpoint that can receive POST requests.

• Admin access to initdesk settings.

Steps

1. In Settings → Webhooks.

2. Click Create webhook and paste your endpoint URL.

3. Select the events you want to send (for example: ticket.created, ticket.resolved, etc).

4. Optionally add a secret or signing key for validating incoming requests.

5. Save and perform a test action in initdesk to confirm your server receives the payload.

Verification

• Check your server logs or the endpoint test console for the incoming JSON payload. Confirm fields include ticket id, subject, tags, and status.

Edge cases & security

• Use a secret/signature to validate incoming webhooks and avoid replay attacks.

• Implement retry logic; remote endpoints can be unavailable temporarily.

Tip

• Log webhook payloads in a staging environment first to confirm your parsing logic before using them in production.

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