Connect your email & inboxes

Add and manage shared inboxes to centralize support emails for one or more products.

Forward your existing support address into initdesk. On Google, a Workspace routing rule is the most reliable option; a Gmail filter also works.

Understand how ticket numbering works alongside with customer interaction styles.

How messages become tickets.

Learn how To, Cc, and Bcc work in initdesk, including multiple-inbox routing, recipient visibility, and what carries over to later replies.