Connect your email & inboxes

Add and manage shared inboxes to centralize support emails for one or more products.

Connect an email account to create a shared inbox so all support messages appear in one place.

Understand how ticket numbering works alongside with customer interaction styles.

How messages become tickets.

Learn how To, Cc, and Bcc work in initdesk, including multiple-inbox routing, recipient visibility, and what carries over to later replies.