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AI customer support in one tabAI customer support in one tab
  • Handle support email
  • Ticket numbering and customer interaction style
  • Creating new inboxes
  • Auto-reply to new tickets
  • Channels
  • Cc and Bcc addresses, multiple inboxes, and who sees replies
  1. Home
  3. Connect your email & inboxes

Connect your email & inboxes

Add and manage shared inboxes to centralize support emails for one or more products.

Handle support email

Forward your existing support address into initdesk. On Google, a Workspace routing rule is the most reliable option; a Gmail filter also works.

Ticket numbering and customer interaction style

Choose how new ticket IDs are formatted, and whether customers see a ticket reference.

Creating new inboxes

Create an inbox, then set its address, auto-reply, and automation.

Auto-reply to new tickets

Send one automatic reply when a customer opens a ticket, during or outside business hours.

Channels

Connect Email and Telegram on an inbox. Auto-reply is shared by Email, WhatsApp, and Telegram.

Cc and Bcc addresses, multiple inboxes, and who sees replies

Learn how To, Cc, and Bcc work in initdesk, including multiple-inbox routing, recipient visibility, and what carries over to later replies.