Invite team members
Invite teammates to initdesk, manage roles, and control access per inbox so everyone can collaborate on support with the right permissions.
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Invite teammates to initdesk, manage roles, and control access per inbox so everyone can collaborate on support with the right permissions.
Invite teammates to initdesk, manage roles, and control access per inbox so everyone can collaborate on support with the right permissions.
Support works best when it’s shared. In initdesk, you can invite teammates to your workspace and control what they can do—especially per inbox, so the right people see and handle the right tickets.
In the web app, open Sidebar → Team.
Click Invite member (or equivalent button).
Enter the teammate’s email address.
Choose a role (optional, if your UI supports it).
Click Invite.
The teammate will receive an email invitation to join your workspace.
Roles define what a teammate can do across initdesk. If your team handles multiple inboxes, you can also apply granular access per inbox—for example, giving someone access only to VIP or Billing.
The Associate role is designed for collaborators who help with tickets but shouldn’t manage workspace configuration.
Invite not received: ask the teammate to check spam/junk folders and confirm the email address was typed correctly.
Teammate can’t access an inbox: review their inbox permissions in Sidebar → Team.