initdesk charges for the valid tickets you handle, not for seats.

One plan. Unlimited teammates. Extra volume is billed in fixed 250-ticket blocks. Current rates always live on the pricing page. Your included ticket count is on Settings → Subscription.

The plan

Some older subscriptions still include 100 tickets in the base price, often at a grandfathered monthly rate. Open Settings → Subscription to see the allowance on your account.

What you get

• Unlimited users. Invite support, product, engineering, and ops. Headcount does not change the bill.
• Unlimited inboxes. Separate products or brands under one organization.
• The full product. Shared inbox, AI drafts and tags, Help Center, live chat, email and Telegram, Linear and Jira, BYOD, webhooks, and the API. We do not charge extra for AI.

Payments (card, Apple Pay, Google Pay, and more) are collected at checkout from Settings → Subscription.

What counts as a valid ticket

One customer conversation is one ticket. Replies, internal notes, and AI drafts in that thread do not add tickets.

Counted: tickets customers open by email, Telegram, the API, the Help Center, or another connected channel — including tickets you later close as resolved, invalid, or other.

Not counted:

• Tickets marked as spam
• Tickets merged into another ticket — only the surviving ticket counts

Closing as invalid does not remove a ticket from usage. Invalid is a close reason, the same as resolved. The ticket still used your inbox, workflows, and AI.

Mark spam before usage is frozen so it stays off the invoice. Full rules: How ticket usage is billed.

If you go over your included tickets

Only tickets above your included allowance become blocks. One extra ticket is one block, not a per-ticket charge.

This table is the current plan (500 included). If your account includes 100 tickets, the same $6.49 / 250-ticket block math applies after that allowance.

Unused included tickets do not roll over to the next period.

When tickets land on an invoice

Usage is not a raw calendar-month count. We count tickets created in a window that ends 5 days before your renewal, so the team has time to mark spam. Tickets from those last 5 days start the next invoice — they are not dropped.

Details: When tickets appear on your invoice.

Trial

New organizations start with a free trial. No credit card is required. The current trial length is on the pricing page.

After the trial, the workspace moves to limited access until you subscribe from Settings → Subscription.

Cancel anytime

There is no annual lock-in. Cancel from Settings → Subscription. You keep access until the end of the current period, and remaining valid tickets — including the last 5 days — are billed on that last invoice. Steps: Managing seats, team invites, and canceling your subscription.