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initdeskinitdesk
Get started
  • Quickstart
  • API access
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
  • CC addresses, multiple inboxes, and who sees replies
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Custom domain
  • Import your knowledge base
  • Live chat
  • Analytics
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Plugins
  • Connecting Slack notifications
  • Linear Integration
  • BYOD - Bring Your Own Data
Integrations & notifications
  • Setting up webhooks
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
  1. initdesk
  3. Multilingual & translation

Setting your app language

Change the initdesk interface language to English, Spanish, or Portuguese in your Profile menu.

initdesk supports a multi‑language interface (English, Spanish, Portuguese (Brazil) as announced). Agents can change UI language from their profile.

Steps

  1. Click your avatar to open the Profile menu.

  2. Select Your profile and locate Language preference (Product Updates mention changing language in Profile).

  3. Choose the preferred language and save. The UI will refresh into the selected language.

Verification

  • After saving, the navigation labels and menus should display in the selected language.

Edge cases

  • If you switch languages and see untranslated strings, please notify the product team: Sidebar → Help.

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Setting up webhooks

Use webhooks to forward ticket events to other systems—log, integrate, or trigger automations externally.

Translate messages in one‑click

Use the one‑click translation feature to read customer messages in your language without leaving the ticket.

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On this page
  • Setting your app language
  • Steps
  • Verification
  • Edge cases