When tickets appear on your invoice
Why end-of-period tickets land on the next invoice, when usage freezes, and what happens to the last 5 days if you cancel.
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Why end-of-period tickets land on the next invoice, when usage freezes, and what happens to the last 5 days if you cancel.
Why end-of-period tickets land on the next invoice, when usage freezes, and what happens to the last 5 days if you cancel.
Short answers for the last days of a billing period. The full rules are in How ticket usage is billed.
Tickets created in the 5 days before renewal (from the cutoff moment through renewal) wait for the next invoice. That delay is on purpose: your team can still mark spam. Those tickets are not dropped.
1 day before your renewal date. After that freeze, the count for this invoice does not change.
Tickets already in this invoice’s window can still be marked spam until that freeze. Tickets from the last 5 days can be marked until the next freeze.
Closing as invalid does not change the count.
No. Remaining valid tickets, including those last 5 days, are billed on the last invoice.
A closed invoice does not change. If the ticket is still waiting for a later invoice, it drops off that one.
Settings → Subscription.