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AI customer support in one tabAI customer support in one tab
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AI customer support in one tabAI customer support in one tab
  • Overview
  • Collections & Articles
  • Custom domain
  • Import your knowledge base
  • Live chat
  • Customer ticket access
  • Analytics
  1. Home
  3. Help Center

Help Center

Learn how to publish articles, organize collections, and configure your Help Center to deflect tickets and help customers self-serve.

Overview

initdesk Support Portal is your public help center.

Collections & Articles

Your Knowledge Base powers initdesk AI.

Custom domain
Import your knowledge base

Import your public help center into initdesk to launch faster—and improve AI replies from day one.

Live chat

Install initdesk Live chat with a simple widget.js tag and help visitors get instant answers from your Help Center articles

Customer ticket access

Let customers sign in to your Help Center by email to view and manage their own tickets and messages.

Analytics

See how visitors use your published Help Center and Live chat widget: views, searches, chat activity, popular paths, and search terms with no results.