Search
Search portal content
Search
Search portal content
Search portal content
Search portal content
initdesk Support Portal is your public help center.
A fast, branded place where customers can find answers, search your docs, and chat with your AI assistant.
It’s tightly connected to your support inbox: every article you publish improves AI-drafted replies and helps deflect repetitive tickets before they arrive.
When you publish, your portal is available at:
{organization-slug}.kb.center
Search-first help center — customers browse collections or search for answers in second
Help Center chat — customers can ask questions in their own words and get answers based on your published content
Ticket handoff when needed — if the answer isn’t found, customers can still contact you (optional ticket form in articles)
Continuous improvement — portal feedback and support conversations help you spot what’s missing and what to document next
Configure your portal branding, domain, and visibility:
Name, primary color, brand logo, and meta description
Work in progress: Custom domain (e.g., help.yourcompany.com)
Robots indexing (SEO)
Allow to receive tickets form in articles form (let customers open a ticket from the portal)