Overview
initdesk Support Portal is your public help center.
Search
Search portal content
Search
Search portal content
Search portal content
Search portal content
initdesk Support Portal is your public help center.
initdesk Support Portal is your public help center.
A fast, branded place where customers can find answers, search your docs, and chat with your AI assistant.
It’s tightly connected to your support inbox: every article you publish improves AI-drafted replies and helps deflect repetitive tickets before they arrive.
When you publish, your portal is available at:
{organization-slug}.kb.center
Search-first help center — customers browse collections or search for answers in second
Help Center chat — customers can ask questions in their own words and get answers based on your published content
Ticket handoff when needed — if the answer isn’t found, customers can still contact you (optional ticket form in articles)
Continuous improvement — portal feedback and support conversations help you spot what’s missing and what to document next
Configure your portal branding, domain, and visibility:
Name, primary color, brand logo, and meta description
Work in progress: Custom domain (e.g., help.yourcompany.com)
Robots indexing (SEO)
Allow to receive tickets form in articles form (let customers open a ticket from the portal)