Custom domain

You can use your own domain for your help center. Instead of using the default URL your-company.kb.center, you can publish your help center on something like:

• help.yourcompany.com

initdesk automatically manages SSL certificates, so your help center will always be served over HTTPS.

Set up a custom domain

1. Enter your domain

Go to Help Center → Custom domain, and enter the domain you want to use, then click Continue.

Important: Enter only the hostname — do not include https://.

2. Add the DNS records

initdesk will show the DNS records required to verify and connect your domain.

You will need to add these records in your domain provider (for example Cloudflare, GoDaddy, or Namecheap).

Typically this includes:

• TXT record for domain verification

• TXT record for SSL validation

• CNAME record pointing your domain to initdesk

After adding the records, return to initdesk and click:

I finished adding the records

3. Wait for verification

DNS changes can take a few minutes to propagate.

Once the records are detected, your custom domain will become Active.

You can then open your help center directly from your domain.

Troubleshooting

If verification fails:

• Make sure the DNS records match exactly

• Wait a few minutes for DNS propagation

• Click Check again in initdesk

If you continue having issues, contact support.

Notes

• SSL certificates are issued and renewed automatically

• No additional configuration is required after activation

• You can change or remove your domain anytime from the same page

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