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initdeskinitdesk
Get started
  • Quickstart
  • API access
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
  • CC addresses, multiple inboxes, and who sees replies
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Custom domain
  • Import your knowledge base
  • Live chat
  • Analytics
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Plugins
  • Connecting Slack notifications
  • Linear Integration
  • BYOD - Bring Your Own Data
Integrations & notifications
  • Setting up webhooks
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
  1. initdesk
  3. Help Center

Import your knowledge base

Import your public help center into initdesk to launch faster—and improve AI replies from day one.

Already have a knowledge base in another tool?

How to import

  1. In the web app, go to Support Portal → Import.

  2. Paste the URL of your current help center.

If you don’t have a public help center yet, you can paste your website URL instead. initdesk will scan public pages to suggest an initial structure with collections and draft articles.

Review before publishing

Everything imported or generated starts as a draft. Nothing goes live automatically.

  • Review the suggested collections and articles

  • Edit anything that needs adjustments

  • Publish only what you approve

Tip: Start by publishing your top 5–10 most common questions to see immediate improvements in AI drafts and ticket deflection.

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Custom domain
Live chat

Install initdesk Live chat with a simple widget.js tag and help visitors get instant answers from your Help Center articles

Powered by initdesk
On this page
  • Import your knowledge base
  • How to import
  • Review before publishing