Triage & productivity

Improve productivity and experience by using initdesk PWA

Use keyboard shortcuts to navigate the app and execute common actions faster.

Select multiple tickets and run batch operations—mark Resolved, Invalid, or Spam in one go.

Track conversations waiting for a customer reply and nudge them before threads go stale.

Reassign the customer on an email ticket without losing the conversation history.

Snooze tickets until a follow-up time. They leave open queues but stay open—customers never see snooze.

Save and customize inbox views. Defaults replace Focused and Mine; share filters with your team or keep them personal.

Merge tickets from the same customer into one conversation while keeping the history together.

Mark how urgent a ticket is so your inbox lists the hottest work first. Customers never see priority.