Keyboard shortcuts

Use keyboard shortcuts to navigate the app and execute common actions faster.

Speed up your workflow with initdesk keyboard shortcuts.

Mac: use Cmd. Windows/Linux: use Ctrl.
Some shortcuts won’t trigger while you’re typing in a text field.

Ticket list (Inbox)

Shortcut	Action
Cmd / Ctrl + K	Open search and focus the input
N	New message
J	Focus the first ticket in the list
↑ / ↓	Move focus between tickets (selection checkbox focus)
X	Toggle selection (selection checkbox focus)
Enter	Open the focused ticket
R	Mark selected tickets as resolved (bulk actions visible)
I	Mark selected tickets as invalid (bulk actions visible)
!	Mark selected tickets as spam (bulk actions visible)
#	Delete ticket (bulk actions visible)

Ticket detail (Ticket overlay)

Shortcut	Action
J	Next ticket (when opened from a list)
K	Previous ticket (when opened from a list)
!	Toggle spam for the current ticket
R	Close ticket as resolved
I	Close ticket as invalid
O	Close ticket as other/uncategorized
A	Reopen (waiting on associate) (closed tickets only)
C	Reopen (waiting on customer) (closed tickets only)
Cmd / Ctrl + Enter	Send reply / internal note (from the composer)
T	Open assignee picker (open tickets only)
Esc	Close the ticket overlay
#	Delete ticket

New message (Composer)

Shortcut	Action
Cmd / Ctrl + Enter	Send