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initdeskinitdesk
Get started
  • Quickstart
  • Organization profile and avatar
  • Invite team members
  • How to manage tickets
  • Migration Guide
Connect your email & inboxes
  • Handle support email
  • Creating new inboxes
initdesk AI
  • AI Assistant
  • Knowledge Base
  • Draft replies
  • AI auto-tagging
Help Center
  • Overview
  • Collections & Articles
  • Custom domain
  • Import your knowledge base
  • Ask AI
Triage & productivity
  • Keyboard shortcuts
  • Using bulk actions
  • Follow up on conversations
Integrations & notifications21
  • Connecting Slack notifications
  • Setting up webhooks
  • External data to enrich ticket context
Multilingual & translation
  • Setting your app language
  • Translate messages in one‑click
Account, billing & plans
  • Account deletion due to inactivity
Powered by initdesk
Powered by initdesk
  1. initdesk

initdesk AI

Use initdesk’s AI and the knowledge base to draft replies, summarize tickets, and speed resolution.

AI Assistant

Reply with your tone of voice.

AI auto-tagging

Automatically categorize tickets with consistent tags—so you can triage faster, spot patterns, and keep your inbox organized.

Draft replies

Use AI-drafted replies to respond faster with consistent, on-brand answers—powered by your Help Center content and the ticket context.

Knowledge Base

Fix common causes of inaccurate AI drafts by updating KB, PDFs, and ticket context used by the AI.