# AI customer support in one tab

> The help desk for modern support teams who are growing fast. 
Get more done — respond faster, delight customers, save time and focus on growing your business.

## Get started
- [API access](https://help.initdesk.com/getting-started/api-access.md): Use initdesk API to connect to internal systems
- [How to manage tickets](https://help.initdesk.com/getting-started/how-to-manage-tickets.md): Tickets are at the heart of initdesk — every email that reaches your support inbox automatically becomes a ticket your team can view, assign, and reply to.
- [Invite team members](https://help.initdesk.com/getting-started/invite-team-members.md): Invite teammates to initdesk, manage roles, and control access per inbox so everyone can collaborate on support with the right permissions.
- [Migration Guide](https://help.initdesk.com/getting-started/migration-guide.md): Move from other support tools to initdesk.
- [Organization profile and avatar](https://help.initdesk.com/getting-started/organization-profile-and-avatar.md): Add an organization image, set branding, and confirm basic organization settings.
- [Quickstart](https://help.initdesk.com/getting-started/quickstart.md): Create your account and sign in.

## Connect your email & inboxes
- [Cc and Bcc addresses, multiple inboxes, and who sees replies](https://help.initdesk.com/connect-your-email-inboxes/cc-addresses-multiple-inboxes-and-who-sees-replies.md): Learn how To, Cc, and Bcc work in initdesk, including multiple-inbox routing, recipient visibility, and what carries over to later replies.
- [Channels](https://help.initdesk.com/connect-your-email-inboxes/channels.md)
- [Creating new inboxes](https://help.initdesk.com/connect-your-email-inboxes/creating-new-inboxes.md): How messages become tickets.
- [Handle support email](https://help.initdesk.com/connect-your-email-inboxes/handle-support-email.md): Connect an email account to create a shared inbox so all support messages appear in one place.
- [Ticket numbering and customer interaction style](https://help.initdesk.com/connect-your-email-inboxes/ticket-numbering-and-customer-interaction-style.md): Understand how ticket numbering works alongside with customer interaction styles.

## initdesk AI
- [AI Assistant](https://help.initdesk.com/ai-drafts-knowledge-base/how-to-use-aidrafted-replies-and-edit-drafts-in-your-tone.md): Reply with your tone of voice.
- [AI auto-tagging](https://help.initdesk.com/ai-drafts-knowledge-base/ai-auto-tagging.md): Automatically categorize tickets with consistent tags—so you can triage faster, spot patterns, and keep your inbox organized.
- [Draft replies](https://help.initdesk.com/ai-drafts-knowledge-base/draft-replies.md): Use AI-drafted replies to respond faster with consistent, on-brand answers—powered by your Help Center content and the ticket context.
- [Knowledge Base](https://help.initdesk.com/ai-drafts-knowledge-base/knowledge-base.md): Fix common causes of inaccurate AI drafts by updating KB, PDFs, and ticket context used by the AI.

## Help Center
- [Analytics](https://help.initdesk.com/help-center/help-center-analytics.md): See how visitors use your published Help Center and Live chat widget: views, searches, chat activity, popular paths, and search terms with no results.
- [Collections & Articles](https://help.initdesk.com/help-center/collections-articles.md): Your Knowledge Base powers initdesk AI.
- [Custom domain](https://help.initdesk.com/help-center/custom-domain.md)
- [Customer ticket access](https://help.initdesk.com/help-center/customer-ticket-access.md): Let customers sign in to your Help Center by email to view and manage their own tickets and messages.
- [Import your knowledge base](https://help.initdesk.com/help-center/import-your-knowledge-base.md): Import your public help center into initdesk to launch faster—and improve AI replies from day one.
- [Live chat](https://help.initdesk.com/help-center/live-chat.md): Install initdesk Live chat with a simple widget.js tag and help visitors get instant answers from your Help Center articles
- [Overview](https://help.initdesk.com/help-center/overview.md): initdesk Support Portal is your public help center.

## Triage & productivity
- [Change the requester on an email ticket](https://help.initdesk.com/triage-productivity/change-the-requester-on-an-email-ticket.md): Reassign the customer on an email ticket without losing the conversation history.
- [Custom preset filters](https://help.initdesk.com/triage-productivity/custom-preset-filters.md): Save and customize inbox views. Defaults replace Focused and Mine; share filters with your team or keep them personal.
- [Follow up on conversations](https://help.initdesk.com/triage-productivity/follow-up-on-conversations.md): Track conversations waiting for a customer reply and nudge them before threads go stale.
- [Keyboard shortcuts](https://help.initdesk.com/triage-productivity/keyboard-shortcuts.md): Use keyboard shortcuts to navigate the app and execute common actions faster.
- [Snooze a ticket](https://help.initdesk.com/triage-productivity/snooze-a-ticket.md): Snooze tickets until a follow-up time. They leave open queues but stay open—customers never see snooze.
- [Use initdesk as a Chrome app](https://help.initdesk.com/triage-productivity/use-initdesk-as-a-chrome-app.md): Improve productivity and experience by using initdesk PWA
- [Using bulk actions](https://help.initdesk.com/triage-productivity/using-bulk-actions.md): Select multiple tickets and run batch operations—mark Resolved, Invalid, or Spam in one go.

## Plugins
- [BYOD - Bring Your Own Data](https://help.initdesk.com/plugins/byod-bring-your-own-data.md): Use Bring Your Own Data (BYOD) to show external customer data directly in the ticket sidebar.
- [Connecting Slack notifications](https://help.initdesk.com/plugins/connecting-slack-for-realtime-ticket-notifications.md): Send ticket notifications to Slack channels and map inboxes to channels for faster alerts.
- [Linear Integration](https://help.initdesk.com/plugins/linear-integration.md): Connect Linear to initdesk to create, link, and track product issues directly from support tickets.

## Integrations & notifications
- [Notifications](https://help.initdesk.com/integrations-notifications/web-push-and-email-notifications.md): Learn how to turn on browser and email notifications for new tickets and customer replies, set email delay, and understand who receives each alert
- [Setting up webhooks](https://help.initdesk.com/integrations-notifications/setting-up-webhooks.md): Forward ticket events from initdesk to your own HTTPS endpoint—how delivery, retries, events, and payloads work.
- [Using the initdesk MCP Server](https://help.initdesk.com/integrations-notifications/initdesk-mcp-server.md): Connect any MCP-compatible AI client to initdesk to manage tickets, customers, and knowledge base articles in natural language.

## Multilingual & translation
- [Setting your app language](https://help.initdesk.com/multilingual-translation/setting-your-app-language.md): Change the initdesk interface language to English, Spanish, or Portuguese in your Profile menu.
- [Translate messages in one‑click](https://help.initdesk.com/multilingual-translation/how-to-translate-messages-with-oneclick-translation.md): Use the one‑click translation feature to read customer messages in your language without leaving the ticket.

## Account, billing & plans
- [Account deletion due to inactivity](https://help.initdesk.com/account-billing-plans/account-deletion-due-to-inactivity.md)
- [Managing seats, team invites, and canceling your subscription](https://help.initdesk.com/account-billing-plans/managing-seats-team-invites-and-canceling-your-subscription.md): Invite teammates, manage seats, and cancel subscriptions without penalty when needed.
- [Understanding initdesk pricing](https://help.initdesk.com/account-billing-plans/understanding-initdesk-pricing.md): Learn about initdesk pricing and full feature access