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Use the API, MCP server, webhooks, notifications, and service status tools to connect initdesk with your systems.
Forward ticket events from initdesk to your own HTTPS endpoint—how delivery, retries, events, and payloads work.
Use the initdesk API to connect tickets, customers, messages, and Help Center content with internal systems and automations.
Connect any MCP-compatible AI client to initdesk to manage tickets, customers, and knowledge base articles in natural language.
Learn how to turn on browser and email notifications for new tickets and customer replies, set email delay, and understand who receives each alert